EmPowerline is a new OIG-sponsored hotline system for employees, contractors and the general public to report suspected fraud, waste or abuse that affectsTVA.  The new system can be reached 24 hours a day, seven days a week and will allow users to report over a secure internet connection or by calling the toll free hotline number.

EmPowerline is administered by a third-party contractor so individuals who report concerns can do so anonymously, or they can request confidentiality.  No one at TVA will learn a caller’s identity without the caller’s prior consent.  EmPowerline also allows users to track the outcomes of concerns they report. Individuals who report concerns will be given a protected password whether they contact EmPowerline by phone or through the Web.  They can use the password to track the resolution of their concern.  Also, if they chose to remain anonymous, they can use the password to check for any follow-up questions the OIG may have.

Since not everyone can call during the typical business hours of 8 a.m.-5 p.m., EmPowerline will be staffed 24 hours a day, seven days a week to receive concerns.

The EmPowerline Web system provides information about the types of concerns individuals can or should report to TVA’s Office of Inspector General, as well as contact information about where to report other TVA-related concerns.

EmPowerline will provide trending and tracking data to OIG to identify potential problem areas based on the numbers and types of concerns.